Customer Delight in Digital Age

Digital is the new norm for any business.Innovation fueled by digital solutions has disrupted several industries and continues to redefine the way customer is engaged is world dominated by smart devices. Banks are always in the forefront of digital innovations and are stepping up to offer services to delight the

More for the Less:M-Kopa and Indian Soccer League

Innovations has different dimensions; one such dimension is using the more to address the less. In this approach,resources/ solutions which are in abundance are used as a lever to find solutions for the areas where there is a huge shortage. Two such recent examples are M-Kopa and the Indian Soccer

Parcelpoint:Innovation in online retail delivery

Parcelpoint is a start up in Australia which has disrupted the online shopping delivery market.Parcelpoint has built a network of about 1100 convenience stores in every Australian capital to act as delivery points for online purchases . Parcelpoint’s  key customer segment is the busy professional who loves to purchase online

Working with Constraints : Project Loon,Vivek Ranadive & Indian Sanitary Napkin

Traditional approach to problem solving involves identifying the root causes, addressing the constraints and acting on them with the right set of resources. However, there are many scenarios where one has to work with constraints and find solutions working around it. How can one innovate working with constraints? Some success